What does this mean in practice?
TracklerPro is not an update of your existing environment — it's an entirely new platform. Good to know:
Your login credentials are different — you'll receive a new invitation for TracklerPro
Trackler 1.0 remains available to finish any ongoing trajectories
Your v1 tracks can be imported via the Trackler v1 integration (see below)
Importing your v1 tracks
You can import your tracks, leaders, tags, and participants from Trackler v1 into TracklerPro. Here's how:
Go to Settings > Integrations
Click Trackler v1 under Shared integrations
Click Import Legacy Tracks
After the import, your v1 tracks appear as real tracks in your TracklerPro environment, alongside your new tracks. Opening an imported track will automatically redirect you to the corresponding view in v1.
The import is safe to run multiple times — no duplicates will ever be created.
What gets imported?
Tracks (name, status, tag)
Track leaders (matched by email address, or created as a new account if they don't have one yet)
Tags per workspace
Participants (as a snapshot: name and email)
What does not get imported?
Forms
Automations
Schedulers (you move these over yourself, see below)
Want to transfer specific forms or automations? Send us a list or a link to your existing automation and we'll set it up for you within 48 hours.
Moving your schedulers
Schedulers are not included in the Legacy Tracks import, but you don't have to rebuild them. You export a scheduler from Trackler v1 and import the file into TracklerPro. Supported settings are applied to a new scheduler, unsupported settings are skipped.
Exporting from Trackler v1
Go to app.trackler.nl/schedulers
Find the scheduler you want to move
Click the export button on the scheduler card
The export file is downloaded as a JSON file
The file name starts with scheduler-export and can be found in your downloads folder.
Importing into TracklerPro
Open TracklerPro
Press the keys i and s shortly after each other
The Import scheduler from V1 window opens
Drag the export file into the upload area, or click it to select the file
Click Import
A new scheduler is always created. You will never overwrite an existing scheduler.
Check the result
Go through the scheduler after the import and check:
the duration and appointment type
the linked user or coach
the availability and calendar connection
whether the scheduler should be public
the link you share with participants
Repeat the steps for every scheduler you want to move. You cannot import multiple schedulers at once.
How long will Trackler 1.0 remain available?
Trackler 1.0 will remain available for the foreseeable future. Please note: once a track is archived, the Trackee can no longer reopen it themselves. They will receive a message with instructions to contact their coach to start a new trajectory.