Why do we ask for impersonation access?
Impersonation access gives the Trackler support team temporary, secure access to your account. We use it only to support you more effectively, for example:
When something isn’t working correctly in a form or Track
When you ask us to update or change a setting in your workspace
When you need help setting up or testing a feature
Impersonation lets us see exactly what you see—without needing your password. Once you enable it, access remains active until the date shown on the screen. After that, it automatically expires.
How to enable impersonation access
Log in to your Trackler account
Click your workspace logo and select My Account
In the left-hand menu, click Security
Toggle on the switch next to Impersonation Access
Click Save to confirm
That’s it! Once enabled, let us know so we can start assisting you directly.
Is this secure?
Yes. Only authorized support staff at Trackler can use this access. It’s strictly for helping you resolve an issue or complete a request. Your data remains fully protected, and access will automatically expire after the date shown.
Frequently Asked Questions
Can I see what you’re doing during impersonation?
No, but any changes we make—like edits to forms or settings—will still be visible in your account as usual.
Do I need to disable impersonation manually when it’s no longer needed?
No. Access will automatically expire on the date shown.
Can I turn it off earlier?
Yes, you can go to My Account > Security at any time and switch it off manually.