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Exporting your Tracks when you stop using Trackler

Leaving Trackler? Download your Track data first. This way you keep your messages, notes, form submissions and meetings safely on your own computer.

Are you cancelling your subscription or deleting a Track? With Export Track Data you download all data from a Track as a ZIP file. It contains a CSV file for each part of the Track, which you can open in Excel, Numbers or Google Sheets.

❗️ Export your Tracks before you cancel. After cancelling, you can no longer log in, so you can no longer export anything.

Who can export?

Only Track Leaders can export a Track. Trackees don’t see this option.

How to export a Track

  1. Open the Track you want to export.

  2. Click the gear icon in the top right and choose General.

  3. Scroll down to Export Track Data and click the Export Track Data button.

  4. Wait until the message Export ready! appears.

  5. Click Download ZIP. The file is saved to your downloads.

You always export one Track at a time. Repeat these steps for every Track you want to keep.

What’s in the export?

Unzip the file. You’ll find these files:

  • messages.csv: the messages in the Track

  • notes.csv: the notes

  • forms.csv: the forms in the Track

  • form_submissions.csv: the completed forms

  • meetings.csv: the meetings

  • onboardings.csv: the onboardings

  • programs.csv: the programs

  • track_meta.json: the general details of the Track

Export first, then delete

A deleted Track can’t be restored. Always export your data before you delete a Track or end your subscription. Read more in Archive and unarchive Tracks.

Frequently asked questions

  • Can I export all Tracks at once?
    No, you export one Track at a time. Have a lot of Tracks? Start well before your cancellation date.

  • Can I still export after cancelling?
    No. Once your subscription ends, you no longer have access to your Tracks. Export everything you want to keep before you cancel.

  • Can a Trackee export a Track?
    No, only Track Leaders can export.

  • How do I open the CSV files?
    Double-click the file or open it in Excel, Numbers or Google Sheets. Each row is one item, such as one message or one note.

  • Can I also save a single note or form as a PDF?
    Yes. See Exporting a note to PDF and Export form answers as PDF.

  • The message Export ready! is still showing. What now?
    Click Download ZIP to download the file, or close the message with the cross.

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