How to add a video
Open the Track and go to the message field at the bottom
Click the video icon, or drag the file straight into the conversation
Wait for the video to upload and process
Click Send
You'll see the progress while the video uploads. If you'd rather choose a different video, you can remove it before sending the message.
Supported file formats
You can upload videos in mp4 and mov format. Other formats are not accepted. If you upload a different file type, you'll see a message straight away.
You can add several videos to a single message.
When does the video appear in the conversation?
The message is only sent once all videos have finished processing. That way, the other members of the Track never see a half-loaded or broken video. For a larger video, processing may take a moment.
If something goes wrong during uploading or processing, you'll see an error message and can try again.
Who can watch the video?
Only members of the Track can play the video. The video is protected, so someone outside the Track can't watch it even with a link. If someone is removed from the Track, they also lose access to the videos in that Track.
The same permissions that apply to uploading images and documents apply to video.
Finding your videos
All uploaded videos appear in the Track's media overview, alongside the images and documents, so you can find everything in one place.
Frequently asked questions
Can I download a video?
No, videos in a Track can only be watched in the conversation. Downloading isn't possible.Can I share a YouTube or Vimeo link?
You can paste a link into a message, but the video won't play inside the conversation. Only uploaded files are shown with a built-in player.Is there a maximum file size or length?
Trackler doesn't set its own limit. Do keep in mind that a large video takes longer to upload and process.Can I add a video to a note or a form?
No, videos are shared in the Track conversation.